Ovieby First Three ThingsOvie Remembers. And Learns.
Support. Purpose Built for Optimizely.
- ✨ Automate first-line triage
- ✨ Reduce your backlog faster
- ✨ Build a permanent, living knowledge base that grows with your DXP
Too many Optimizely platforms are under-supported. Ovie fixes that. Built for complex CMS, Commerce and DXP, it connects to your codebase and ticketing system, captures knowledge permanently, and learns with every resolution.
Support That Remembers. And Learns.
Through a conversational interface in Teams or Slack, Ovie proactively triages issues, delivers instant answers, escalates complex ones with full context, and builds a support history that actually improves over time.
Ovie is Different.
Permanent Memory
What it does
Every fix, configuration detail, and lesson learned is stored automatically.
Why it matters
When staff leave or projects change hands, knowledge stays put. No lost expertise. No relearning the same problem twice.
Smarter Search & Knowledge Management
What it does
Connects ticket history, documentation, and internal notes into one searchable system.
Why it matters
Your team gets straight to the answer, instead of wasting hours hunting through old threads, SharePoint sites, or Slack messages.
Proactive AI & Human Expertise
What it does
Ovie triages issues and detects severity proactively. It generates best-practice DevOps tickets - complete with history, context, and recommended fixes and escalates them immediately when needed.
Why it matters
You stay ahead of SLA breaches and board-level surprises. And when human expertise is needed, our engineers step in ready to solve - not to ask basic questions.
How It Works.
Connect
We link Ovie to your codebase, your ticketing system and all existing knowledge bases. Low / no time impact for you. We do the heavy lifting.
Learn
Ovie absorbs your history and config so it understands your setup from day one.
Triage
Routine issues are answered automatically; complex ones are flagged with context.
Escalate
Your engineers (or ours, if you prefer) receive complete tickets, ready to fix.
Improve
Each resolution strengthens the knowledge base, so Ovie gets more useful over time.
About First Three Things.
Ovie is built by First Three Things, the only Optimizely partner founded by certified MVPs.
We've supported some of the most complex Optimizely estates worldwide. Ovie is how we've bottled that experience - into a platform that makes support faster, safer, and more cost-effective for every enterprise.